Frequently Asked Questions

What is your return policy?

Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, no questions asked. The customer is responsible for return shipping fees. To be eligible for return, items must be in their original purchase condition and include all product documentation.


Do I pay the return shipping costs?

Yes you will have to arrange your own shipping and cover any costs.

How should I package my return for shipping?

 you should pack the item in its original packing or similar.  

Will I be notified during the merchandise returns process?

Yes. Once your package arrives, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.

Are discounts available?

Yes. You may stay informed on special offers and promotions by subscribing to the Stuart Gems e-mail list. Sign up at subscription end of our home page. 


How is my order packaged?

 we ship using secure, non-descript packaging material. Inside, you'll see Stuart Gems elegantly branded gift packaging - ideal for gifting or personal storage. 


Can I track my order?

Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. 


Do you offer financing?

No We do not offer  financing our credit.

Can I pay using a combination of credit card and bank transfer ?

yes by paying using PayPal you can use a combination of  credit card and bank transfer.


Do you offer a warranty on the jewelry I purchase from Stuart Gems?

Yes. In staying true to our high standards of customer satisfaction, we offer a 5 Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.